Refund policy
This policy is in addition to your legal rights as a consumer (as summarised in our Terms & Conditions). We aim to make returns simple and fair.
1. Your Right to Change Your Mind
We want you to be completely satisfied with your purchase. If you change your mind, you can return your item within 30 days of receiving it for a full refund.
How to Return:
Email us at sales@schaferautomotive.com with your order number. We'll provide return instructions.
Condition:
Items must be unused, in their original packaging, and in a re-saleable condition.
Refunds:
Once we receive and inspect the returned item, we'll process your refund to your original payment method within 5 working days.
Return Postage:
Return postage is the buyer's responsibility unless the item is faulty or incorrect.
Your Statutory Rights:
This policy is in addition to your legal rights. Nothing here affects your right to cancel under the Consumer Contracts Regulations 2013.
2. Faulty, Damaged, or Incorrect Items (Your Statutory Rights)
If your item is faulty, damaged on arrival, or not what you ordered, you have legal rights to a repair, replacement, or refund.
- Please contact us immediately at sales@schaferautomotive.com with your order number and details of the issue (photos are helpful).
- We will cover the cost of return postage for faulty or incorrect items.
- We will resolve the issue promptly, usually by sending a replacement or issuing a full refund (including delivery), as per your choice and our assessment.
3. Items You Cannot Return
Please note, you cannot return the following unless faulty:
- Personalised or custom-made items.
- Any item that is not in its original, re-saleable condition.
4. Contact Us
For any questions about returns, please contact:
Schafer Automotive
Email: sales@schaferautomotive.com